FAQs — Frequently Asked Questions

At O’Briens Cleaning, we know customers often have questions before booking. Here are some of the most common queries we receive about our carpet, upholstery, hard floor and end of tenancy cleaning services in Liverpool.

How do I book a cleaning service?

Booking is simple. You can call us, send us a WhatsApp message, or use our online contact form. We’ll confirm your requirements and arrange a convenient time.

What areas do you cover?

We serve Liverpool and surrounding areas, including St Helens, Warrington, Widnes and the Wirral. If you’re unsure, just get in touch and we’ll let you know if we cover your location.

Do I need to move my furniture before cleaning?

We ask customers to move small or fragile items where possible. For larger furniture, our team can assist in moving it carefully to ensure a thorough clean.

How long does carpet or upholstery take to dry?

Drying times vary depending on ventilation and fabric type, but typically carpets and upholstery dry within 2–6 hours after professional cleaning.

Are your cleaning products safe?

Yes. We use professional-grade, eco-friendly cleaning solutions that are safe for families, children and pets while being tough on dirt and stains.

Do you provide quotes before starting work?

Absolutely. We provide free, no-obligation quotes. You’ll always know the cost upfront, with no hidden charges.

Can you handle commercial cleaning jobs?

Yes. We work with pubs, clubs, restaurants, golf clubs, sports venues, and property managers. Our services are tailored for both commercial and domestic clients.

Do you guarantee results?

We guarantee a high standard of cleaning. While some permanent stains or damage cannot always be removed, we always achieve the best possible results.

What payment methods do you accept?

We accept bank transfers, cash and card payments. Regular clients (such as landlords or property managers) can set up monthly invoicing if required.

How often should I get carpets and upholstery cleaned?

For homes, we recommend every 12 months. For commercial spaces such as pubs, clubs and restaurants, more frequent cleaning (every 3–6 months) is best.

👉 Didn’t find your question?
Contact us via phone, WhatsApp or email — we’re happy to help.